Cet article de Red Herring donne quelques éléments de réponse au problème de l’IM en entreprise. Qui l’utilise? A t’il sa place? N’est-ce pas une perte de temps… Extraits:
"A recent report by Pew Internet and American Life Project showed that 11 million people use an IM service at work, and 53 million have used it at home or in the office.
Instant messaging is an incredibly important technology that’s still in its infancy, said Mr. Reid from his Palo Alto office. It is taking off in business, even while the consumer IM providers are heading elsewhere.
Instant messaging is not going to just go away one day, he said. It will likely replace old-fashioned systems like email and overnight mail maybe even the telephone itself.
Nucleus found that employees who use IM said it helped them reduce phone and email time, rapidly identify colleagues and resources available for immediate tactical activities, and avoid a phone call for a task that could be better handled by a quick instant message.
Some companies are afraid to use IM because of potential security risks incurred when employees send confidential information through non-secure networks. Another concern is possibly violating company policy about personal communication while in the office.
The real questions will be whether supervisors seek to employ IM as a monitoring tool, said Jonathan Zittrain, professor and co-director of the Berkman Center for Internet and Society at Harvard Law School."